Frequently Asked Questions

  • Are you able to personalise this design?

Yes! Personalisation can be added to most designs. Message with me with your ideas & we can discuss it.

  • What size is this design?

The sizing of each piece of jewellery can be found in the product description & I always take a photo or 2 with a ruler so you can see the size. 

  • Can you make this in a different size?

Yes, all of my jewellery can be made either larger or smaller.

  • Is it hallmarked?

It is law that silver jewellery weighing over 7.78g is hallmarked but most of my jewellery weighs under this amount so it isn't hallmarked. In the future I plan to have all of my jewellery hallmarked.

  • Do you offer gift wrap?

Not currently but I would love to in the future.

  • Can you send my order to another address?

Yes I can. I often send orders as gifts to an different address than those who ordered. Just tick the It's a gift box & let me know the address you would like me to send it to. When you tell me its a gift no invoice will be sent with the order to keep your gift a surprise. 

  • Can you add a message to my order?

Definatley, just message me what you would like it to say.

  • Can I return/exchange the item?

Yes. Just message me within 14 days of ordering to discuss it & return the item within 30 days. Buyer is responsible for paying return postage (& postage for exchanged items).

  • How do I care for my jewellery?

I use Pure silver .999, to make the charms/main elements of my jewellery & Sterling silver .925 chains, clasps & wire

Pure & sterling silver last a lifetime but sterling silver can tarnish over time (which is perfcetly normal).

To help prevent tarnish

- Remove jewellery before bathing, swimming or washing up

- Dry it when it does get wet

- Allow perfume to dry before you put your jewellery on

- Store your silver jewellery in an air tight container

When your jewellery needs a clean it can be easily done at home using a homemade cleaning solution using bicarbonate of soda or use a silver polishing cloth. See my blog for an indepth guide to cleaning your silver jewellery the eco friendly way. 

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