Frequently Asked Questions
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Are you able to personalise this design?
Yes! Personalisation can be added to most designs. Message with me with your ideas & we can discuss it.
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What size is this design?
The sizing of each piece of jewellery can be found in the product description & I always take a photo or 2 with a ruler so you can see the size.
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Can you make this in a different size?
Yes, all of my jewellery can be made either larger or smaller.
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Is it hallmarked?
It is law that silver jewellery weighing over 7.78g is hallmarked but most of my jewellery weighs under this amount so it isn't hallmarked. In the future I plan to have all of my jewellery hallmarked.
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Do you offer gift wrap?
Not currently but I would love to in the future.
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Can you send my order to another address?
Yes I can. I often send orders as gifts to a different address than those who ordered. Just tick the It's a gift box & let me know the address you would like me to send it to. When you tell me its a gift no invoice will be sent with the order to keep your gift a surprise.
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Can you add a message to my order?
Definatley, just message me what you would like it to say.
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Can I return/exchange the item?
Yes. Just message me within 14 days of ordering to discuss it & return the item within 30 days. Buyer is responsible for paying return postage (& postage for exchanged items).
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How do I care for my jewellery?
Pure & sterling silver last a lifetime but sterling silver can tarnish over time.
To help prevent tarnish
- Remove jewellery before bathing, swimming or washing up
- Dry it when it does get wet
- Allow perfume to dry before you put your jewellery on
- Store your silver jewellery in an air tight container
When your jewellery needs a clean it can be easily done at home using a homemade cleaning solution using bicarbonate of soda or use a silver polishing cloth. Read 'Silver jewellery care guide' blog post here